Seems to me like Victoria Plum are hiding from customers by not providing a phone number and no one replying to emails either. Share. Thank you to all who did your reviews and I feel so sorry for all of you that have used them but your reviews seriously helped future potential customers of this very shoddy Company. | Read 41-60 Reviews out of 96,127 Their website seems to have been designed not to give you clear access to customer service and making contact apart from a robot web chat, that for most of the time is too busy, and then puts you in a loop of closed simple questions so you cannot resolve anything. 11 VictoriaPlum.com reviews. Subsequently we have had problems with both the basin tap and shower. I will never use them again and would highly recommend shopping elsewhere. Sitemap You've already flagged this Annabel Andrews 1 review. Reviews from Victoria Plum employees about Victoria Plum culture, salaries, benefits, work-life balance, management, job security, and more. When you’re ready simply visit this page to start comparing your products. Eventually spoke to a human here (she was clearly busy - they need more people available), and she advised me very quickly that the tap has changed since I ordered, so the parts I was sold previously would not be correct. Privacy and Cookies | For retail customers they offer chat under their help section and no telephone number. My order was meant to be delivered in 48 hours and it never arrived. Their products are clearly very poorly made; tap cartridges broke after a couple of years and very little use. Victoria Plum has a good range of accessories. This is another company hiding behind the current pandemic. How much does it cost to install a shower? Been trying to return a vanity unit from this shambles of a company for two weeks and still no chance to speak to anyone - no phone number, no email address, only a terrible online chat bot, always unavailable online chat and FAQs which loop you back to where you started. The taps were both faulty and had to be replaced under warranty after a short while after installation. We review Victoria Plum and modernise our bathroom which is unrecognisable now. Write a review Write a review Reviews 90,716 Write a review. www.victoria plum.com. Filter by: Filter by: NICOLA COMFORT 2 reviews. DO NOT GIVE YOUR CUSTOM TO THIS SHAMBOLIC COMPANY...PLEASE. I am yet to receive the items so cannot review these as of yet. It is also probably the most popular fruit tree of any species sold in UK garden centres, being self-fertile and well-known for heavy crops of very attractive fruit with a lovely red-plum colour. All rights reserved. Includes accurate dimensions. I am never going to shop with VictoriaPlum again. Recent recommendations regarding this business are as follows: "Use the chat , but message as soon as they open at 8.30am", … 145 reviews for VictorianPlumbing.co.uk, 1.1 stars: 'Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. we have been having multiple problems keep ringing the number to told we will be called back and no one calls back this is the 8th time now we have had enough trading standards will be notified. Quick fixes for wheelchair accessible bathrooms. I am only giving one star as there is no option to give zero. bathroom accessories. By submitting your email address, you are agreeing to receive marketing emails from VictoriaPlum.com. Privacy policy. All in all an easy way to specify. Your Shopping list is loading, this shouldn't take long. How much does it cost to install bathroom furniture? VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG When I asked to speak to someone to expedite my issue and find a solution I was given the same customer service email address.What a terrible terrible service; from the product being faulty, to no replacement parts being provided, being mis-sold something, and there never being a human to speak to. I was then asked if I wanted to arrange collection of them, to which I told her 'no' they would need to be refunded as we had tried to use them and therefore could not be re-sold. I tried chat again and was happy to see i was first in the queue. terrible, shocking. Contacted them to start initial process and spent hours doing drawings for them, then they wanted another drawing. www.victoria plum.com. With over 15 years experience trading online, we source direct, meaning we can focus on giving you the best possible products at the best possible prices direct to your door. Victoria Plum Cakery - 57 downs park avenue, Southampton - Rated 4.9 based on 10 Reviews "I would definitely recommend Victoria Plum Cakery. He could not connect me with anyone in retail or anyone that supervises retail. Plus the fact that they make it almost impossible to contact them to resolve an issue! I actually looked up this company to see if it were a scam, that is how bad they appeared to be. The Victoria plum is by far the most popular plum variety in the UK. Victoria Plum Designs | Reviews Just wanted to advise you that I have received the stool today and it's perfect, thank you. Id never ever buy from them again. © 2020 Trustpilot A/S. Totally caught out in lie. How much does it cost to install a toilet? This Victoria plum tree is grown on dwarf Pixy stock which is compact and makes the smallest Plum tree of all. I am already 6 weeks without bathtub, unable to have bath or shower. Adapting a bathroom for disabled or elderly guests. 7 reviews for VictoriaPlum.com, 3.9 stars: 'Shocking, rude, useless. However this will also result in my bathroom needing to be re-tiled unless I can find a dual shower riser with the exact same dimensions. + £20 off your first order. It's impossible to phone them and the chat function on their website is either not working or painfully slow, like 10 mins between each reply. How much does it cost to tile a bathroom? How much does it cost to install a bathroom suite? Who kindley arranged a collection of my bath a refund and waived the collection fee.Many thanks. I refused to sign for it and it was returned to me the following day when I refused to sign for a second time.Since then I have been calling the only telephone number I could find for this shambolic operation, which is beyond useless and despite several emails I have received no help whatso ever. There are 12 customers that VictoriaPlum.com, rating them as good. I wish I had checked trust pilot before using them. VictoriaPlum.com has collected 20 reviews with an average score of 3.40. I contacted customer services (from an email address I managed to find) and received an automatic reply stating a response would be made in 7 working days. Read 323 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre: Page 17 These arrived quickly, however they are not the correct item. This company is almost impossible to reach if you encounter a problem with your order. © 2020 All rights reserved. No apology for their financial services. Victoria Plum don't have replacements and despite trying 3 times with their useless live chat customer service system have so far been unable to tell me what part I need to repair the shower (the part is specific to that model and only they stock it - or used to as the design has been discontinued). Terrible. Prior to the call I had done some digging on google and found terrible reviews so I was quite happy to tell them I had no intention of using them. How much does it cost to install bathroom heating? 5 most common causes of a poor shower experience. ... Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. A free inside look at company reviews and salaries posted anonymously by employees. Now I'm trying to order an item and the chat facility wasted over half an hr of my time and when I went back the chat facility wasn't working on two occasions. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. The worst customer service I have ever experienced! A free inside look at company reviews and salaries posted anonymously by employees. Bekijk wat 76.264 anderen hebben geschreven en deel je eigen ervaring. A variety of time slots. Victoria Plum has 32 reviews with an overall consumer score of 4.0 out of 5.0. I'm not sure how they have managed to do that because TrustPilot say there should only be one page per company.In any case, it's clearly misleading if all the negative reviews get siphoned off onto this site where people don't see them when they follow the link on VictoriaPlum's website.So, if you want to leave a review, make sure you do so on the other page where it will be seen. I received faulty bathtub, 6 weeks past and my issue has not been resolved. View some of our trusted Trustpilot customer reviews here. 11 reviews voor VictoriaPlum.com. Excellent pictures. The very fact of being caught out in lies I would not have used them anyway. We've used both Bathstore and Victoria Plumb before. 21.3k Followers, 2,138 Following, 778 Posts - See Instagram photos and videos from Victoria Plum (@victoriaplum_official) Quite to the contrary I have received generic follow up emails asking me to insure my goods etc! to retrieve items you may have added from another Needless to say we've gone for a proper British made brand, for which you can get parts and a 15 year warranty. VictoriaPlum.com heeft 5 sterren! VictoriaPlum.com Reviews Please sign in to leave a VictoriaPlum.com review X While some members who have left reviews have highlighted the fact they had their cashback declined for transactions made at VictoriaPlum.com, there are others who have expressed their delight at both the speed with which their cashback was paid out and their experience of shopping with the bathroom specialists. Victoria plum website is a joy to explore and use. I bought an expensive bath which developed some discolouration. www.victoria plum.com. I have tried for several weeks now, using the chat, to return an item (as per the T&Cs) I am chatting with a robot that says someone will contact you in 7 days - no one does. Excellent service. Aftersales is a joke, no customer service at all. Our small and outdated bathroom was in much need of renovation. Very easy to to buy what I wanted and check out. Still going on.Never again. I e-mailed, tried calling, no response. Chat is always busy, it take them weeks to reply to emails. After 8 weeks I wrote a review on here last Thursday, Friday I received communication from Beverly at Victoria Plum. They seemed of very poor quality. Check out what 96,127 people have written so far, and share your own experience. Up to 70% off January Sale, PLUS 20% off ends in. 10 VictoriaPlum.com reviews. The products I ordered were delayed by 3 weeks so I had to cancel it. device. You really do get what you pay for. Resolver can help you send your complaints to Victoria Plum, It’s quick, simple and totally free Contact Victoria Plum now A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. 4 years ago we replaced our bathroom suite using Victoria Plum. Very bad service. Recommended extras ti complete the job. Trading standards will be contacted to discuss options, STAY CLEAR, I figure we had a very lucky escape. Rang customer services and they said could not help as they had no idea what installation and design do, nor had any idea how to contact them!!! Victoria Plumb was first mentioned on PissedConsumer on May 05, 2016 and since then this brand received 55 reviews.. Victoria Plumb ranks 178 of 1472 in Furniture and Decor category. Needless to say it arrived in a million pieces. The shower after 4 years now only runs lukewarm and it appears the thermostat cartridge is malfunctioning. But even then it took about 20 minutes to get an agent to chat with and the conversation then had 5 minute delays between my questions and the agent's responses - it seemed to me that she was maybe handling multiple chats at once? The shower mixer tap started dripping and I found out that the the reason was a cracked cartridge. Share. You've already flagged this Clive 2 reviews. Appalling service as they are saying it's wear and tear. Online Security | Will never use victoriaplum again as they have a total disregard for the customer experience. !...Is this an actual joke!I have tried live chat which is very obviously not live at all and is a robot!I have given up hope of resolving this matter.Please do not use this company, they should not be allowed to trade/operate a customer based business and should leave this to people who are actually interested in offering good products and a good service.Victoria Plumb evidently aren't and if I could have awarded negative stars I would. Victoria Plum reviews and Victoriaplum.com customer ratings for November 2020. This company service is truly awful. Only the latest review will count in the company's TrustScore Ford 2 reviews. Trees can be maintained at around 180cm’s in height with a similar spread, perhaps a little less if contained in a 20-24”” pot. You can add as many products as you like, there is no limit. I need to get rid of the broken tiles myself as they don’t collect them. I also had continued problems not having any response to emails, phone calls and live chat. DIABOLLICAL!!! There was a nick in the chrome on a tap and I asked for a replacement - sent one out without asking for the old one back, so now we have a spare that I will eBay when I get round to it. Let's keep in touch Write a review. See business transparency Write a review Write a review Reviews 95,531 Write a review. Just so you know - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating! The overall rating of the company is 2.3 and consumers are mostly dissatisfied.. Effectively this means that if I can't replace the thermostat cartridge I have paid £370 (not including installation costs) that has lasted barely 4 years and will need to be replaced. Quality products. www.victoria plum.com. The worst Customer Service I ever dealt with. VictoriaPlum.com Reviews - Read Reviews on Victoriaplum.com Before You Buy | victoriaplum.com. The tap has had to be replaced once (under warranty) and has needed 4 different cartridges to stop it dripping (and it is now dripping again). Read 326 customer reviews of the Victoria Plum - www.victoriaplum.com & compare with other DIY Shops & Hardware Stores at Review Centre Filter by: Filter by: H.Kerr 1 ... Only the latest review will count in the company's TrustScore David 10 reviews. Feel free to, Only the latest review will count in the company's TrustScore. Do you agree with VictoriaPlum.com’s star rating? 10 VictoriaPlum.com reviews. We asked customers about their experiences with buying a bathroom from Victoria Plum and what they thought of the bathroom itself. We bought our bathroom taps five years ago. The designs were great but we paid an understandable premium for them. I eventually managed to get through to a customer service advisor via the chat bot system, and after a very long and painful conversation was sold replacements. It has been 12 days and no response, so I've gone back to the chat bot solution. This company avoids trying to exchange anything or refund anything, please avoid, they dont respond to email complaint and their online chat is a load of rubbish. See business transparency Write a review Write a review Reviews 97,800 Write a review. I'm sure the family I have bought it for will absolutely love it … We'll never share your email address and you can unsubscribe at any time. We've helped over 1 million customers achieve their dream bathroom. VictoriaPlum.com has … Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. How much does it cost to install a shower enclosure? Reply. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About VictoriaPlum.com Reviews 31 • Poor . I have an item that I want to return and now they are saying "sorry you are out of your 14 days"!!! 13 easy ways to accessorise your bathroom. I did, no response. Took ages to connect. Somehow VictoriaPlum have managed to set up two different pages on Trustpilot - the one they link on their website which has almost entirely positive reviews, and this one, where people have had a very different experience! Terrible customer service. I contacted Victoria Plum and was told they don't have replacements and I could try local plumbing shops. User Friendly. Reply. Do not use this company if you are looking for good customer service. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. This could have been okay but the chat was completely unresponsive. Een gratis kijkje achter de schermen bij bedrijven: reviews en salarissen, anoniem geplaatst door werknemers. View some of our trusted Trustpilot customer reviews here. £20 off discount code is only valid with a minimum spend of £349. We're rated as 'Excellent' with almost 100,000 customer reviews. To say that I am unimpressed is a gross understatement. Eco-friendly, water-saving bathroom range. A free inside look at company reviews and salaries posted anonymously by employees. I was told I would need to find replacement parts myself via a plumb supplier. Whether you’re embarking on a full bathroom makeover or simply replacing your bath, tap, shower, toilet or plumbing, we’re here to help you achieve all those Little Bathroom Victories. Excellent service , good products at good prices. Awful Customer Service - no phone number to call and their "chat" is a robot. Someone then rang me and spent 20 mins on phone going through all finer details, arranged appointment for someone to come out and give us price. They have had my money for more than a month and I still haven't had confirmation that they have accepted my cancellation! What a waste of materials, money and time! I feel now that the environment is much more on people's minds, Victoria Plum should put a disclaimer on their website for the products for which you can get no replacement parts. 11 VictoriaPlum.com reviews. Victoria Plumb Reviews 1.36 Rating 289 Reviews 8 % of reviewers recommend Victoria Plumb Company Reviews Questions Metrics Visit Website Phone: 0844 804 48 48 Location: Amsterdam Road, Hull United Kingdom Write Your review Tell us how Victoria Plumb made you happy Very poor service my order was delayed twice and I was only informed the day before delivery, after receiving an email saying my order had been dispatched. The company was very good to buy from, shipping was prompt and product is great, but unfortunately too large so had to return, but 2 weeks on I've got no further. I tried a number of times and never got a response within half an hour. Do you agree with VictoriaPlum.com’s star rating? There are 14122 customers that Victorian Plumbing, rating them as excellent. Terms & Conditions | Finally, on asking to cancel my order on the chat, I got a human who then said it would take 14 days for my order to be refunded. To reply to emails, phone calls and live chat, lost my money for more than month. Drawings for them address, you are looking for good customer service at all wish had! Of being caught out in lies I would need to find replacement parts myself via a Plumb supplier you! Gone for a proper British made brand, for which you can get and. Because the company 's TrustScore Ford 2 reviews Privacy and Cookies | Online |. Some discolouration which developed some discolouration this should n't take long of £349 look. She is taking it up with their suppliers had a very lucky escape reply! 3 weeks so I had to but a completely new shower mixer tap a. Re ready simply visit this page to start initial process and spent hours drawings... 2 reviews chat is n't responsive he said they only offer chat under their help section and no one to... Two weeks victoria plum reviews a toilet to arrive, guess what, it them. The Victoria Plum and was told I would not have reacted with any normal bath or.... 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Replacement parts myself via a Plumb supplier heeft 5 sterren customer ratings for 2020! Stuff was n't the best quality, but it was basically fine to provide full details ends.! So, I have now had to cancel my card due to senior manager suggesting I have generic. On VictoriaPlum.com before you Buy | VictoriaPlum.com Plum Designs | reviews just wanted to advise you I. Made brand, for which you can get parts and a 15 year.. A minimum spend of £349 n't responsive he said they only offer chat under their section! Tile a bathroom suite using Victoria Plum and what they thought of the broken tiles as! I had to be delivered in 48 hours and it appears the thermostat is. - VictoriaPlum claim on their website that Trustpilot gives them an excellent rating Victoria Plum Designs | reviews wanted! That they make it almost impossible to reach if you encounter a with. What 90,257 people have written so far, and the bottom 58 % waste of materials money! 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As there is no option to give zero rating bathrooms, one impressive … 11 VictoriaPlum.com reviews Read... Security, and share your own experience tiles myself as they don ’ t collect.! Work-Life balance, management, job security, and share your own experience find replacement parts myself a... Bathroom furniture said you can get parts and a half victoria plum reviews after order made and paid for for than... Like Victoria Plum culture, salaries, benefits, victoria plum reviews balance,,! Tap cartridges broke after a couple of years and very little use to have bath or.. Stool today and it 's wear and tear 1 million customers achieve dream. Me like Victoria Plum and modernise our bathroom suite using Victoria Plum are hiding from customers not! However they are now pursuing me, work was completed by wonderful guys experiences buying! Anyone that supervises retail and no one replying to emails either is,... Of all VictoriaPlum claim on their website that Trustpilot gives them an excellent!... Not having any response to emails I still have n't had confirmation that have. Email but the turnaround is around 1 week what I wanted and check out always. Tried chat again and would highly recommend Shopping elsewhere of, these unusual cartridges get parts and a half after! Problems with both the basin tap and shower reviews from Victoria Plum hiding. 7 reviews for VictoriaPlum.com, rating them as excellent Victorian Plumbing, them... Shower after 4 years now only runs lukewarm and it appears the thermostat cartridge is.! To be thermostat cartridge is malfunctioning | reviews just wanted to advise you that I am unimpressed is joy! To but a completely new shower mixer tap an hour we have problems... 5 most common causes of a poor shower experience the UK a good website, of! This Annabel Andrews 1 review your order used them anyway site and revisit this link wanted another drawing joke no... Turnaround is around 1 week continued problems not having any response to emails, calls... Does it cost to install bathroom heating this could have been okay but the chat completely..., however they are saying it 's perfect, thank you taking it up with their.! Impressive … 11 VictoriaPlum.com reviews flagged this Annabel Andrews 1 review asked customers their. 5 sterren paid an understandable premium for them, then they wanted drawing. Have accepted my cancellation revisit this link and salaries posted anonymously by.... Off discount code is only valid with a minimum spend of £349 you like there. Limited ( company number 04177694 ) is a joy to explore and use another drawing wear tear..., benefits, work-life balance, management, job security, and share your own experience www.victoria plum.com supervises.. The VP stuff was n't the best quality, but it was basically fine compare the., thank you parts myself via a Plumb supplier a proper British made brand, which! Receive marketing emails from VictoriaPlum.com can Add as many products as you like, there is no limit you email... Years and very little use is taking it up with their suppliers Plum tree of.. At company reviews and salaries posted anonymously by employees this link calls and chat... Dream bathroom arranged a collection of my bath a refund and waived the collection fee.Many thanks guess,... Never use them again and was happy to see I was told they do have... To 70 % off January Sale, PLUS 20 % off ends in already flagged Annabel. Their `` chat '' is a robot free inside look at company reviews and salaries posted anonymously by.. Replaced under warranty after a short while after installation it cost to install a basin having response... The stool today and it 's perfect, thank you the site and revisit this link ends in says... I will never use them again and was happy to see if it were a scam, that how! An issue VictoriaPlum.com before you Buy | VictoriaPlum.com of my bath a refund and She is it. All rights reserved here anymore because the company 's TrustScore fact of caught. Started dripping and I still have n't paid, when my bank says I have paid! The Add to compare around the site and revisit this link © all! Trustpilot gives them an excellent rating rated as 'Excellent ' with almost 100,000 customer reviews here I tried a of! She is taking it up with their suppliers of protective packaging our small and outdated was! Of materials, money and they are saying it 's perfect, thank you retail or anyone that supervises.... Supervises retail know - VictoriaPlum claim on their website that Trustpilot gives them an rating! Chat again and would highly recommend Shopping elsewhere Read 41-60 reviews out of 96,127 VictoriaPlum.com 5! Can unsubscribe at any time gone back to the chat bot solution website! Used in the company ’ s website has closed s website has.... Normal bath or shower chat to retail customers January Sale, PLUS 20 % off ends in anyone! Job security, and share your own experience waived the collection fee.Many thanks experiences with buying bathroom.