1. technical support services. This should solve your problem. Connect the USB cable that came with Microsoft Modern Keyboard with Fingerprint ID to your PC and your keyboard. And I noticed another strange thing. The compact design features a choice of colors¹ to complement your style, and up to 12 months of battery life.² Measuring in at 39cm length compared to the Modern & Surface’s 43cm’s, y… Works with Windows 10, 8.1, 8, RT 8.1 and RT 8. In the Sound window, click on the device you are using/going to use and then click on “Set as default“. So, the workaround is the only fix for this problem. When I run the mouse and keyboard centre is says there are No Supported Device Detected If you are prompted for a passkey, select No passkey. It’s low profile, sleek design … A Microsoft Bluetooth mouse does not require a passkey to connect to the computer. 1. I then selected the "remove device" button. Click on “OK“. Now, from the drop-down options, select the driver which you are using . 3. In, Services window, scroll down to find out “Bluetooth Support Service” and right-click on it, then click on “Restart“. The mouse connects fine (green light on back shows its connected), but now appears in other devices rather than in the Mouse, keyboard, pen section. Fix: Bluetooth keyboard connected but not working in Windows 10. by Madalina Dinita. Ultra-thin and wireless, the Microsoft Designer Bluetooth Desktop features a full-sized keyboard and an accurate, comfortable mouse. Check if you are still facing the same problem or not. Visit Microsoft PC Accessories for more information. Then, click on “Scan for hardware changes“. Now, click on “Bluetooth & other devices“, and on the right pane, you should see a switch “ON” under the “Bluetooth” option. I hope this clears your query. I have 2 tablets, and 2 keyboards. To do so, follow these easy steps-. It just doesn't detect it. You need to hold this button for about 7 seconds for it to work. Restart your Bluetooth service ; Reinstall your Bluetooth driver; Solution 1: Restart your Bluetooth service. Now, close the Sound window, and then reboot your computer. With Bluetooth 4.0, you get better battery life and a more reliable connection to the device it’s paired with. 2. 5. PC is happily paired with phone, and the notification tile briefly says it’s connected, but then drops back to not connected. 1. Then I have to struggle to unpair it and then pair it again, and it is showing connected but still not working. Modern Keyboard with Fingerprint ID will re-establish your Bluetooth connection. There are some simple solutions which can fix your problem. Its contoured and modern design make it a comfortable addition to a familiar Windows experience. This also may incur a few driver errors. If still you can’t connect the device with the computer then follow the next fix. The option of using Microsoft Modern Keyboard with Fingerprint ID as either a wireless/wired interface gives connection options, making it more appealing to commercial audiences. We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. [This mouse was working prior under Windows 7 prior to installing Windows 10.] If you connect your Bluetooth device with any other phone or laptop’s Bluetooth even for once and then try to connect with your first device again, it won’t connect! Greetings! If go back to the Bluetooth settings, the status on both devices show up as paired (not connected), If I hit the on/Bluetooth button on the bottom of the mouse, it re-connects. If you are witnessing the problem for the first time, reboot your computer and after rebooting try to connect the Bluetooth device again. 1. I have Windows 10 in my laptop, and I am using Microsoft Surface Bluetooth mouse from quite a long time. In my case, that was the Sculpt Touch Mouse. New Win 10 install seems unstable; fix one thing another goes bad. 1. After removing Bluetooth USB Module (Manufacturer Qualcomm Atheros Communications) and re-scan, device connected. 3. Wait until fully charged, then unplug and the Bluetooth with have automatically paired. Windows says that the device is "paired" and when I move the mouse its status changed to "connected" as I would expect. If I power off/on the device, it will then show paired/connected in the bluetooth settings page. At the phone end it says connecting… then drops back to Couldn’t connect. It pairs, but it is then not listed in Windows under Mouse, keyboard, & pen but instead under "Other devices". 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